Cancellation Policy

RkvMoney provides recharge, BBPS bill payment and wallet services through third-party operators, billers, payment gateways and API providers. Cancellation is available only where the provider allows it and only before the transaction is processed.

1. Recharge and Bill Payment Cancellation

After a user clicks Pay/Recharge and the request is sent to the provider, the transaction generally cannot be cancelled from RkvMoney. If the provider accepts and processes the request, the transaction will be treated according to its final status.

2. Successful Transactions

A successful transaction cannot be cancelled. This includes transactions made with wrong mobile number, wrong consumer number, wrong operator, wrong circle/state, wrong biller or wrong amount entered by the user.

3. Pending Transactions

Pending transactions cannot be cancelled immediately. RkvMoney will wait for provider confirmation or check the status. If the final status is Failed, eligible wallet refund will be processed as per the Refund Policy. If the final status is Success, no cancellation/refund will apply.

4. User Responsibility

• The user must verify mobile number, consumer number, operator, state, biller, amount and customer details before payment.
• RkvMoney will not bear losses caused by wrong details entered by the user.
• Duplicate payment done by the user while an earlier transaction is pending will be the user's responsibility.

5. Charges and Cashback

Convenience fee, service fee, gateway charge, cashback, commission or referral benefit may be reversed or adjusted if any cancellation/refund is approved. Admin may deduct applicable charges before refund where provider/gateway charges are not reversed.

6. Provider Rules

For telecom, DTH, FASTag, electricity, broadband, gas, water, loan repayment and other BBPS services, cancellation rules of the respective provider/biller/operator will apply. RkvMoney cannot override provider-side settlement or biller-side posting.